Welcome to Swiss Diamond's warranty support center.We apologize for any inconvenience with your pan. We will try to resolve the issue as soon as possible to get you back to cooking.
At this time, we serve USA and Canada residents only. All other countries should email firstname.lastname@example.org with warranty issues.
We offer a Limited Lifetime Warranty to protect our customers against manufacturing defects. The terms of our warranty are available here.
To determine if your pan has a manufacturing defect, please take a look at this article to evaluate if one of these common oversights could be the root of the problem.
If you deem that the lack of performance could in fact be a manufacturing defect, please proceed with opening a new claim with us for full warranty review.
To submit a warranty claim for review under a manufactures defect, a MINIMUM of 2 HIGH-RESOLUTION PHOTOS ARE REQUIRED, INCLUDING:
**Must be taken in a well-lit room so that the surface can be easily seen**
- The entire top of the pan, including handle **DIRECTLY OVERTOP**
- The entire bottom of the pan, including handle **DIRECTLY OVERTOP**
In order to streamline warranty issues and to better serve you, we utilize a warranty claims system. Every warranty request is assigned a unique claim number which you can use to track the progress and responses online. For your reference we provide a complete archive including history of all your warranty requests. A valid email address is required in order to start.